Clinic Manager

About Doctors Plaza

Doctors Plaza is the largest network of medical coworking clinics in India, offering fully managed clinical infrastructure to doctors and delivering a cohesive healthcare service to patients. Their clinics combine consultation, diagnostics, pharmacy, and digital health services in one location.

Role Overview

We are seeking a dynamic, organized, and patient-centric Clinic Manager to oversee clinic operations, ensuring smooth daily activities and exceptional experiences for doctors and patients alike.

Key Responsibilities

• Manage daily clinic operations, ensuring efficient patient flow from registration to consultation.
• Maintain high standards of cleanliness, hygiene, and infrastructure.
• Ensure uninterrupted clinic services during operating hours.
• Liaise with consulting doctors regarding schedules, promptly address operational issues, and provide strong administrative support to build long-term professional relationships.
• Deliver excellent customer service, professionally manage patient queries and complaints, and monitor patient wait times to enhance efficiency and satisfaction.
• Supervise receptionists, housekeeping, and support staff; prepare duty rosters; conduct SOP and customer service training; and ensure staff discipline and punctuality.
• Promote pathology tests and preventive health packages; support pharmacy sales by ensuring prescription fulfillment; contribute to meeting clinic revenue targets; and develop local business opportunities through community and corporate engagement.
• Maintain compliance with clinic SOPs, healthcare regulations, and company policies; manage accurate operational records; coordinate inventory and maintenance activities; and oversee cash collections and billing accuracy.
• Prepare and submit daily reports on patient footfall, doctor attendance, revenue collections, pharmacy sales, pathology conversions, patient feedback, and escalate operational issues as needed.

Candidate Profile

• Graduation in any discipline is required; preference for MBA or Healthcare Management degrees.
• 2 to 5 years of relevant experience in hospitals, clinics, healthcare, hospitality, or retail operations.
• Excellent communication and interpersonal skills.
• Leadership experience and ability to manage teams.
• Strong customer service orientation and problem-solving skills.
• Ability to multitask efficiently in a fast-paced setting.
• Basic proficiency in MS Excel and computer applications.
• Organizational and administrative competence.

Performance Metrics

• Patient satisfaction scores
• Average patient waiting time
• Doctor satisfaction and retention rates
• Pharmacy sales growth
• Pathology conversion rates
• Achieving revenue targets
• SOP compliance
• Staff attendance and discipline
• Clinic hygiene and audit scores
• Response time for operational issues

Compensation and Benefits

• Competitive monthly salary ranging from ₹16,000 to ₹21,000 plus performance incentives
• Opportunities for career advancement within a rapidly growing healthcare organization
• Leadership and operations training
• Chance to collaborate closely with leading doctors and healthcare practitioners
• Dynamic and entrepreneurial work environment