Support Executive - Fresher

Role summary

The Support Executive will be the primary contact for clients, delivering quick help, solving routine issues, and making sure users have a smooth experience across ERP, CRM, and LMS products. The position calls for strong communication, a problem-solving mindset, and a consistently customer-focused approach.

What you will do

• Respond to client requests through phone, email, chat, and the ticketing system.
• Resolve common user issues such as login difficulties, access permissions, password resets, and system navigation.
• Record, monitor, and close support tickets while meeting SLA commitments.
• Pass on complex or unresolved cases to the appropriate senior support team.
• Keep clear and accurate records of problems and their solutions.
• Guide clients on how to use ERP, CRM, and LMS modules effectively.
• Share product announcements, FAQs, and help articles with customers.
• Provide input on repeated issues to help strengthen the product and support workflow.

Requirements

• Strong command of English, both written and spoken.
• Readiness to travel as required.
• Good communication and people skills.
• Ability to handle daily customer tickets calmly, patiently, and with empathy.
• A service-first mindset with a focus on customer satisfaction.
• Solid analytical thinking and troubleshooting ability.
• Prior exposure to School ERP, CRM, or LMS tools is an advantage.
• At least 1 year of relevant experience is mentioned for the role.

Work details

• Full-time position, based in person at Greater Noida, Uttar Pradesh.
• Will need to travel around 50% of the time.
• Application deadline: 2026-07-21 23:59:59.

Compensation

The role is paid at an annual rate equivalent to ₹12,00,000 to ₹18,00,000, which works out to ₹10,000 to ₹15,000 per month as listed in the source.

Additional information

Job type: Full-time. English is required. Customer support experience of 1 year is preferred. Immediate joining is expected.