Support Executive - Fresher
Jupsoft Technologies Private Limited
Greater Noida, Uttar Pradesh, India · Full Time
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- Experience
- Up to 1 yrs
- Salary
- INR 1,200,000 – INR 1,800,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- Candidates who are available to join immediately and are willing to work onsite in Greater Noida. Applicants should be comfortable travelling and should meet the English language and experience expectations stated in the role.
- Resume
- Required to apply
Where you'll work
Job description
Role summary
The Support Executive will be the primary contact for clients, delivering quick help, solving routine issues, and making sure users have a smooth experience across ERP, CRM, and LMS products. The position calls for strong communication, a problem-solving mindset, and a consistently customer-focused approach.
What you will do
- Respond to client requests through phone, email, chat, and the ticketing system.
- Resolve common user issues such as login difficulties, access permissions, password resets, and system navigation.
- Record, monitor, and close support tickets while meeting SLA commitments.
- Pass on complex or unresolved cases to the appropriate senior support team.
- Keep clear and accurate records of problems and their solutions.
- Guide clients on how to use ERP, CRM, and LMS modules effectively.
- Share product announcements, FAQs, and help articles with customers.
- Provide input on repeated issues to help strengthen the product and support workflow.
Requirements
- Strong command of English, both written and spoken.
- Readiness to travel as required.
- Good communication and people skills.
- Ability to handle daily customer tickets calmly, patiently, and with empathy.
- A service-first mindset with a focus on customer satisfaction.
- Solid analytical thinking and troubleshooting ability.
- Prior exposure to School ERP, CRM, or LMS tools is an advantage.
- At least 1 year of relevant experience is mentioned for the role.
Work details
- Full-time position, based in person at Greater Noida, Uttar Pradesh.
- Will need to travel around 50% of the time.
- Application deadline: 2026-07-21 23:59:59.
Compensation
The role is paid at an annual rate equivalent to ₹12,00,000 to ₹18,00,000, which works out to ₹10,000 to ₹15,000 per month as listed in the source.
Additional information
Job type: Full-time. English is required. Customer support experience of 1 year is preferred. Immediate joining is expected.