ServiceNow ITSM Specialist
Riyadh, Riyadh Province, Saudi Arabia · Tempo total
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- Qualquer
- Salário
- —
- Vagas
- 1
- Publicado
- há 1 semana
- Modo de trabalho
- No escritório
- Educação
- Bachelor's degree in Computer Science, Information Technology, or related field
- Elegibilidade
- Saudi nationals are strongly encouraged to apply.
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Position Summary
Systems Arabia is looking for a proficient ServiceNow ITSM Specialist to join our IT department in Riyadh, Saudi Arabia. The chosen candidate will oversee, improve, and maintain IT Service Management procedures across on-premises and cloud ServiceNow platforms, ensuring efficient and quality service delivery.
Key Duties
- Administer and enhance core ITSM processes such as Incident, Change, Request, and Problem Management.
- Lead governance and elevate IT service delivery in line with ITIL best practices.
- Set up, configure, and sustain ServiceNow systems within both local and cloud environments.
- Execute development and deployment of change requests, enhancements, and workflow improvements within the ServiceNow ecosystem.
- Manage and maintain ServiceNow MID Servers and support integration with other systems.
- Create, develop, and debug API and web service interfaces connecting third-party applications.
- Track service performance, pinpoint opportunities for process enhancements, and propose optimization strategies.
- Classify, prioritize, and resolve IT service tickets in compliance with defined Service Level Agreements.
- Diagnose and resolve issues related to applications, platforms, and integrations while collaborating with various teams.
- Keep comprehensive technical documentation and ensure compliance with governance and audit standards.
Candidate Profile
- Possess a bachelor's degree in Computer Science, Information Technology, or closely related discipline.
- Demonstrate solid experience with ServiceNow in both on-site and cloud settings.
- Have a thorough understanding of ITSM lifecycle and ITIL framework principles.
- Practical expertise with Incident, Change, Request, and Problem Management ServiceNow modules.
- Experience in setup and administration of ServiceNow MID Servers.
- Familiarity with REST and SOAP API protocols, web services, and system integrations.
- Competent in implementing ServiceNow customizations, workflow scripting, and coding.
- Strong diagnostic and analytical problem-solving capabilities.
- Excellent communication skills and ability to manage stakeholder relationships effectively.
- Possession of ServiceNow and/or ITIL certifications is advantageous.
- Applications from Saudi nationals are highly encouraged.