Senior IT Support Specialist

Company overview

KDI Office Technology supports businesses across the Mid-Atlantic by helping them modernize operations through digital transformation, simpler IT management, and workflow improvements designed around each client’s needs. Its service portfolio includes managed IT, print services, cybersecurity, and cloud phone systems, backed by personalized service and the capabilities of a larger organization. The company also brings experience in IT and physical security, digital transformation, and imaging/printing solutions.

Role summary

This full-time Senior IT Support Specialist position is based in the Philadelphia, PA area and involves delivering technical assistance to clients both remotely and through on-site visits. The role focuses on diagnosing and resolving issues related to desktop systems, physical and virtual servers, basic networking, information technology, and help desk operations.

Key duties

• Provide day-to-day technical support to end users and client environments.
• Investigate and resolve problems involving desktops, servers, cloud-based Microsoft 365 services, and basic network connectivity.
• Deliver help desk support and assist with general IT service requests.
• Support clients through remote troubleshooting and in-person site visits when needed.

Qualifications

• Hands-on experience with technical support and help desk operations.
• Ability to troubleshoot issues across desktops, servers, Microsoft 365 cloud services, and basic networking.
• Background in information technology.
• Strong analytical thinking and problem-solving skills.
• Clear communication and a customer-focused approach.