QA Lead - Airline Domain (Chatbot Testing)

About the Role

We seek an experienced QA Test Lead specializing in the airline domain with expertise in chatbot testing to join a prominent airline organization based in Abu Dhabi, UAE. This position suits professionals skilled in software testing methodologies with specific knowledge of conversational AI applications.

Key Responsibilities

• Create and implement both manual and automated test scenarios.
• Conduct testing of chatbot and conversational AI software on web and mobile platforms.
• Execute diverse testing types including functional, regression, integration, system, API, and end-to-end testing.
• Assess chatbot interactions, including user journey accuracy, intent validation, and response correctness.
• Document and follow up on defects until fully resolved.
• Work closely with Product Owners, Business Analysts, Developers, and QA peers in an Agile team setting.
• Ensure delivery of high-quality software releases that fulfill business and user requirements.

Required Skills and Experience

• Extensive experience in manual and/or automated software testing.
• Proficient in testing chatbot or conversational AI systems.
• Competent in API testing using tools like Postman or equivalents.
• Familiarity with Agile and Scrum frameworks.
• Experience using defect and test management software.
• Excellent analytical and problem-solving capabilities.
• Preferably experienced within the airline or aviation sector.
• Knowledge of Passenger Service Systems (PSS) or airline-related applications is advantageous.
• Exposure to automation tools such as Selenium, Playwright, Cypress, or similar frameworks is beneficial.