People Services Partner

About Moët Hennessy and the Role

At Moët Hennessy, a family of prestigious luxury brands like Dom Pérignon, Veuve Clicquot, and Hennessy, excellence and creativity shape our culture. We are currently seeking a People Services Partner based in Singapore for a 12-month contract. This position is central to delivering compliant, efficient, scalable, and sustainable HR services by simplifying processes and enhancing employee and HR professional experiences.

Key Responsibilities

• Design, implement, and manage governance frameworks that ensure scalable and strategically aligned people service operations.
• Optimize the service catalog by planning capacities and measuring service levels to maintain an outstanding employee experience.
• Act as the primary escalation contact for complex issues, develop escalation procedures, perform root cause analyses, and deliver solutions that reduce service disruptions.
• Drive process automation and streamlining using digital tools to boost operational efficiency and accuracy.
• Develop vendor performance management approaches to strengthen partnerships and ensure service compliance.
• Manage service request intake and transformation, coordinating cross-functional teams to prioritize and implement impactful changes.
• Create and maintain a metrics and reporting framework delivering actionable insights to HR leadership for data-driven management.
• Lead or contribute to projects aimed at enhancing People Services through automation, lean methodologies, and knowledge sharing, focusing on continuous global improvement.

Candidate Profile and Values

• Tech-savvy with strong aptitude for digital tools and automation, driving process optimization and improved employee experiences.
• Possesses a global perspective and cultural sensitivity, particularly adept at managing complex international mobility challenges, with added value for Japanese and/or Korean language skills.
• Proactive and solutions-focused, willing to tackle challenges directly and achieve measurable results.
• Effective communicator and collaborator skilled at building stakeholder relationships across organizational levels.
• Adaptable change agent with a growth mindset, open to learning and continuously improving.
• Data-driven decision-maker capable of translating complex analytics into understandable insights.
• Upholds values of integrity, excellence, agility, innovation, collaboration, and exemplary service.

Core Skills

• Extensive expertise in payroll IT systems including implementation, automation, data accuracy, compliance, and efficiency enhancements.
• Strong IT knowledge and ability to employ technology solutions to refine payroll-related workflows.
• Proficient in project management, especially for multi-stakeholder payroll system improvement initiatives, ensuring timely and budget-compliant delivery.
• Excellent analytical and problem-solving capabilities to identify and resolve payroll system inefficiencies.
• Superior communication abilities, adept at articulating complex technical details and fostering strong partnerships with IT and payroll professionals.