Part-Time Call Center Agent
Al Khobar, Eastern Province, Saudi Arabia (Hybrid) · Tempo parcial
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- Salário
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- Vagas
- 1
- Publicado
- há 4 horas
- Modo de trabalho
- Híbrido
- Elegibilidade
- Only Saudi nationals are eligible to apply. Ideal candidates include university students, recent graduates, or anyone looking for a part-time flexible job.
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About the Role
Rentokil Boecker Saudi Arabia is seeking motivated and customer-oriented Call Center Agents for part-time positions open exclusively to Saudi nationals. The role involves managing customer communications to provide an outstanding experience.
Responsibilities
- Handle customer inquiries from multiple platforms including phone, website, live chat, WhatsApp, and email.
- Record all customer contacts and potential leads into the ICABS system.
- Assign leads to the relevant Sales Consultant at each branch promptly.
- Send immediate notifications to the assigned consultant using email and WhatsApp.
- Conduct follow-ups within 24 hours to verify if the customer engagement progressed to a visit, survey, quote, or sale conversion.
- Report any delays or missed activities to the Branch Manager and Area Sales Manager.
- Keep precise records and consistently deliver excellent customer service.
Requirements
- Applicants must be Saudi nationals.
- Fluency in both Arabic and English, written and spoken.
- Excellent communication and customer service capabilities.
- Proficient computer skills with strong attention to detail.
- Capacity to handle multiple tasks efficiently in a fast-paced setting.
- Suitable for university students, recent graduates, or individuals seeking flexible part-time work.
Work Details
- Work schedule consists of 4 hours per day across 6 days weekly with split shifts.
- The position follows a hybrid work model combining office and remote work.