On-Road Assessor - Queensland Locations

Overview

Join Suncorp Group as an On-Road Assessor and become an essential part of guiding customers through challenging times after experiencing property loss or damage. This role involves conducting detailed assessments, offering clear communication, and showing genuine care to help customers confidently navigate their claims process.

About Suncorp Group

Suncorp Group is committed to fostering progress and positive changes for customers, communities, and employees alike. The organization values curiosity, innovation, and purpose-driven career growth. Inclusivity is at the core of how Suncorp operates, ensuring all individuals feel respected, valued, and included, which in turn enhances outcomes for staff and clients.

Role Responsibilities

• Perform property damage assessments on-site, virtually, or through desktop evaluations, either directly with customers or alongside approved repairers.
• Evaluate and make decisions on the scope of repairs, accepting or rejecting work to ensure repairs are cost-effective and meet quality standards.
• Provide customers with timely, clear, and accurate information about claim decisions, procedures, timelines, and progress updates.
• Assist Claims Managers in resolving complex issues and supporting vulnerable clients throughout the claims process.
• Document detailed assessment reports, including evidence and decision rationale, regarding property loss or damage.
• Focus on controlling costs, ensuring repair quality, and driving continuous improvements within claims services.
• Identify risks proactively, escalate suspected fraud, and maintain compliance with internal policies and legislative requirements.
• Offer constructive feedback on repairer performance and recommend process enhancements aimed at improving customer satisfaction.

Candidate Profile

The ideal candidate is confident in making independent decisions, combining technical knowledge with a strong commitment to customer service. They should be well-organized, resilient, and comfortable operating autonomously in a dynamic environment.

Required Qualifications

• Trade qualifications or formal education in building or related trades.

Preferred Qualifications

• Certificate IV in General Insurance or an equivalent qualification.
• Diploma in Loss Adjusting.
• Qualification in the building industry as a trade professional.
• Experience in assessing, supervising, or construction roles.
• Capability to manage claims across Queensland with willingness to travel frequently.
• Strong customer service skills to effectively manage expectations and provide support both face-to-face and over the phone.
• Considerable experience within insurance or property claims sectors.
• Proficient writing skills for producing comprehensive assessment documentation.

Key Skills and Attributes

• Competence with varied technology platforms and strong computer literacy.
• Conflict resolution skills paired with empathy to manage sensitive situations.
• Detail-oriented approach combined with problem-solving and negotiation aptitude.
• Ability to interpret insurance policies and expert reports accurately for coverage decisions.
• Solid understanding of repair methodologies and building standards.
• Proactive mindset with resilience and dedication to continuous learning and improvement.
• Exceptional time management, organization skills, and ability to work effectively under pressure.
• Good knowledge of insurance legislation, compliance, and governance obligations.

Employee Benefits

• Discounts and special offers on diverse insurance products.
• Flexible working arrangements and various leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited emergency response leave.
• Support for ongoing education and career progression.
• Opportunities to contribute to the community through payroll giving, donation matching, and paid volunteer leave.
• Support for maintaining work-life balance via an employee assistance program and an active employee council.

About the Employer

With a legacy spanning over a century, Suncorp Group is driven by the mission to safeguard futures and protect valued assets. The company emphasizes trust, empowerment, and flexibility to help its employees excel and deliver outstanding service to customers and communities. Suncorp offers pathways for career growth while cultivating an inclusive and supportive work environment.