IT Support Engineer Internship

About The Missing Link

With over 28 years of industry experience and a team of more than 200 experts, The Missing Link is a leading IT service provider in Australia, supported by global giant Infosys. We specialize in delivering advanced Cyber Security, IT & Cloud, and AI & Automation solutions, empowering businesses to accelerate their operations. Currently, we are expanding rapidly.

Internship Overview

This internship offers a hands-on introduction to IT support, designed for individuals without prior technical experience. Participants benefit from continuous mentorship and coaching aimed at building foundational knowledge and skills essential for a career in IT.

Key Learning Objectives

• Manage and administer software applications
• Create and delete user accounts securely
• Assemble and deploy computers tailored to client needs
• Address IT-related alerts from clients and troubleshoot technical issues
• Prioritize and assign incoming support tickets via the ticketing platform
• Efficiently resolve common "Fast Track" tickets using well-documented procedures
• Deliver outstanding customer service and technical assistance through phone and email
• Apply IT support best practices following ITIL V4 standards

Candidate Requirements

• Pursuing or completed an IT-related bachelor's degree
• Strong written, verbal, and non-verbal communication abilities, with a willingness to learn and collaborate within teams
• Analytical thinking and logical problem-solving skills
• Meticulous attention to detail
• Personable demeanor demonstrated through effective communication and excellent phone etiquette under pressure
• Effective time management capabilities
• Experience in customer service

Additional Information

• Work alongside a knowledgeable team of Service Experience Engineers
• Enjoy a supportive environment featuring regular staff activities, complimentary drinks, and breakfast
• Engage in a company culture dedicated to continuous learning and professional growth