IT Service Desk Analyst
Colchester, England, United Kingdom · Tempo total
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- Salário
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- Vagas
- 1
- Publicado
- há 2 horas
- Modo de trabalho
- No escritório
- Elegibilidade
- Candidates with relevant service desk experience and the ability to work in a large, fast-moving organisation are encouraged to apply.
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About the Role
Care UK is a recognised private care provider with more than 200 care homes throughout the UK. The company is looking for an energetic Service Desk Analyst to become part of its team in Colchester. The role focuses on delivering a responsive and professional IT service to over 15,000 users across 250+ sites, helping ensure the service desk operates effectively, consistently, and to a high standard.
What You’ll Do
- Work under the direction of the IT Service Desk Manager to make sure customers receive the support they need.
- Track service desk patterns and give extra support where demand is highest.
- Serve as an escalation point for operational issues coming through the service desk.
- Take charge of major incident communication and act as the Major Incident Manager when needed.
- Review incident and request tickets raised by the service desk team to maintain consistency and quality.
- Oversee the IT Service Desk rota and holiday request calendar.
- Hold regular calls and meetings with service desk staff.
- Help bring new IT Service Desk Analysts on board, including induction, training, and mentoring.
- Support the IT Service Desk Manager with process rollouts and ongoing service improvements.
- Prepare weekly and monthly statistical reports.
What the Team Is Looking For
This position suits someone with experience in a large organisation, familiarity with logging or ticketing systems, and a solid understanding of networking infrastructure and telephony systems.
Why Join Care UK
- Join a growing organisation focused on delivering excellent care.
- Work with a varied and talented team in a supportive, inclusive workplace.
- Receive a competitive salary and a wide-ranging benefits package.
- Play a meaningful role in supporting residents and the wider care home network.
Additional Information
Care UK values Caring, Passionate, and Teamwork, and these principles shape how the organisation works every day. The company is committed to building a diverse workforce and welcomes people who share its commitment to helping others. It encourages applicants with potential and aims to help them grow their careers.