HR Service Specialist

Role Overview

The HR Service Specialist supports employees and HR teams by handling first-line questions and requests related to human resources policies, programs, and processes. This is a contract role based in Baltimore, Maryland, with a remote offsite work model and a 40-hour workweek.

The compensation for this position is $31.90.

Key Responsibilities

• Serve as the first contact for associate questions about HR policies, procedures, and programs.
• Support internal teams each day so employee requests are addressed accurately, promptly, and confidentially.
• Oversee the intake of employee inquiries and help drive them to resolution in a timely manner.
• Keep HR systems up to date and complete required documents, including severance and telework paperwork.
• Refresh and maintain HR support materials used by HR, Shared Services, and employees so the content remains accurate and useful.
• Collect feedback to spot chances for improving HR processes and communicate those insights to the HR Shared Services team.
• Develop and maintain a strong working understanding of company policies and standard practices.
• Coordinate with HR functional teams to ensure processes are clearly understood and properly followed.

Requirements

• High school diploma required.
• At least 3 years of relevant experience in customer service, HR onboarding, or in an HR technician, analyst, or generalist role.
• Working knowledge of Microsoft Office Suite.
• Strong customer service orientation with clear and effective communication skills.
• Familiarity with several HR areas, such as compensation, benefits, employee relations, immigration, performance management, and employment law.
• Ability to work both independently and collaboratively in a fast-moving environment with shifting priorities.
• Must have access to personal equipment and be able to perform the job remotely.
• PHR or SHRM-CP certification is preferred.

Additional Information

This position is offered by System One. The company and its subsidiaries, including Joulé and Mountain Ltd., provide outsourced services and workforce solutions across North America, helping clients complete work more efficiently and cost-effectively while maintaining quality.

Eligible employees may be offered health and welfare benefits, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

System One is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other status protected by applicable law.

Reference code: #851-Rockville-S1.