Customer Support Specialist (Arabic)

Role Overview

We are hiring a detail-focused Arabic-speaking Customer Support Specialist to work remotely and provide prompt, professional assistance to customers. In this position, you will support Arabic-speaking users across multiple channels, help resolve their concerns, and contribute to a smooth and positive service experience.

Key Responsibilities

• Handle customer queries over email, chat, and phone in Arabic, and in English when needed.
• Share clear and accurate information about products, services, and company processes.
• Communicate in a polite, empathetic, and professional manner at all times.
• Support customers with troubleshooting and resolution of common issues.
• Investigate the underlying cause of customer problems and guide them toward workable solutions.
• Route complex, escalated, or sensitive cases to the right internal team.
• Record each customer interaction in CRM or other support tools.
• Monitor ongoing cases and follow up until the matter is fully resolved.
• Keep customer records complete, current, and well organized.
• Ensure replies and actions meet the company’s service and quality expectations.
• Manage complaints calmly, respectfully, and with a customer-first approach.
• Identify repeated issues and contribute ideas for service improvement.
• Coordinate with internal teams to address customer needs effectively.
• Attend training sessions and team meetings as required.
• Stay informed about updates to products, policies, and procedures.

Required Skills and Qualifications

• Fluent written and spoken Arabic, along with good English communication skills.
• Strong interpersonal and verbal communication abilities.
• Patience, empathy, and a strong customer-service orientation.
• Capability to manage multiple tasks in a busy work environment.
• Comfort using basic computer applications and digital tools.
• Good analytical thinking and attention to detail.
• Ability to work independently in a remote setup.
• Prior customer support experience will be considered an advantage.

Technical Requirements

• Stable, high-speed internet connection.
• Own computer or laptop with an up-to-date operating system.
• Quiet, professional space suitable for remote work.
• Preferred familiarity with email platforms, chat tools, and CRM software.

What We Offer

• Competitive pay package.
• Flexible schedule for remote work.
• Training and onboarding assistance.
• Growth opportunities within customer support.
• Performance-linked incentives.
• Supportive and collaborative remote team culture.

Additional Information

This role is fully remote, with no stipend or fixed salary amount disclosed in the source. The job is based in Medina, Al Madinah, Saudi Arabia.