Guest Services Officer
Doha, Doha Municipality, Qatar · Tempo total
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- Experiência
- 1–2 anos
- Salário
- —
- Vagas
- 1
- Publicado
- há 2 semanas
- Modo de trabalho
- No escritório
- Educação
- Diploma or Bachelor’s Degree in Hospitality Management, Hotel Administration, or a related discipline
- Elegibilidade
- Candidates with a diploma or bachelor’s degree in hospitality or a related field, plus prior front office or guest services experience in a luxury hotel, are suitable. Strong English skills, a professional presentation, and the ability to work with hotel systems and resolve guest concerns are expec…
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Overview
Grand Hyatt Doha is looking for a Guest Services Officer to join the Rooms Division. The role is centered on delivering consistently high-quality service and ensuring the Front Office operates smoothly and efficiently. The hotel emphasizes a workplace culture built around wellbeing, inclusion, respect, empathy, integrity, and experimentation, with a strong team-oriented environment.
Key Responsibilities
- Provide guests with service that is both dependable and consistently of a high standard.
- Support the smooth day-to-day functioning of the Reception area within the Rooms Division.
- Offer personalized, attentive, and intuitive guest care in line with Hyatt’s service philosophy.
- Address guest feedback, concerns, and complaints with professionalism, empathy, and efficiency.
Qualification & Experience
- A diploma or bachelor’s degree in Hospitality Management, Hotel Administration, or a closely related field is required.
- Prior exposure of around 1–2 years in Front Office or Guest Services at a luxury hotel is preferred.
- Strong English communication skills are essential; knowledge of an additional language is an advantage.
- Applicants should have excellent interpersonal skills and a guest-focused approach.
- A polished appearance and professional conduct aligned with hotel grooming standards are expected.
- Familiarity with Opera PMS or comparable hotel systems, along with basic Microsoft Office ability, is needed.
- Candidates must be able to handle service issues and recover guest satisfaction effectively.
Benefits and Associate Privileges
- Complimentary stays at selected Hyatt properties around the world.
- 50% discount for colleagues at Hyatt food and beverage outlets.
- Two weekly days off across all levels and departments.
- Colleague housing, including transportation to and from the hotel.
- Free meals in the colleague restaurant for all meal periods.
- Uniforms are supplied and professionally laundered.
- Reduced room rates for associates, friends, and family.
- Continuous learning and development support for career growth.
Additional Information
This opportunity reflects Grand Hyatt’s commitment to building rewarding careers rather than simply offering a standard job. The role is designed for individuals who can contribute to a culture of care, service excellence, and personal growth.