Guest Service Agent - Front Office

About Shanti Maurice Resort & Spa

Located in Bel Ombre, Savanne, Mauritius, Shanti Maurice Resort & Spa is an upscale retreat nestled on 36 acres of lush gardens adjacent to sugarcane plantations and the Indian Ocean's clear turquoise waters. The resort boasts pristine white sandy beaches, spacious accommodations, and an acclaimed spa devoted to holistic relaxation and wellness. Guests can savor an array of sophisticated dining options highlighting fresh and innovative cuisine. The resort atmosphere is calm and inviting, supported by a dedicated team focused on delivering personalized and attentive guest services. This environment offers a rewarding workplace for individuals who appreciate elegance, hospitality, and guest satisfaction.

Job Responsibilities

• Warmly welcome arriving guests and efficiently manage check-in and check-out processes.
• Ensure compliance with all front office operational standards and procedures.
• Handle reservations and allocate rooms effectively according to guest requirements.
• Respond promptly to guest inquiries both face-to-face and through telephone or email communication.
• Coordinate with various hotel departments to fulfill guest requests and ensure a seamless experience.
• Maintain updated guest profiles and process payments accurately using the property management system.
• Support concierge activities, including organizing transportation and booking guest activities.
• Address and resolve any guest complaints quickly and professionally.
• Promote resort amenities and services to enhance guest satisfaction and experience.

Candidate Qualifications

• Demonstrated excellence in customer service and building strong guest relationships with a courteous and professional demeanor.
• Effective spoken and written communication skills in English; additional languages are a plus.
• Familiarity with front office and reservation software, computer proficiency, and competence in managing payments and billing procedures.
• Strong organizational skills and the ability to multitask efficiently in a fast-paced environment with attention to detail.
• Team player with reliability in working shifts, including flexibility for weekends, public holidays, and busy periods.
• Prior experience in front office or hospitality roles within resorts or hotels is advantageous.
• Formal education in hospitality, tourism, or related disciplines is preferred.
• Professional appearance and adherence to the resort’s grooming and conduct standards.