Freelance Onsite Support Technician – 1st / 2nd Level Support (m/w/d)
Munich, Bavaria, Germany · Contrato
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- Vagas
- 1
- Publicado
- há 1 semana
- Modo de trabalho
- No escritório
- Elegibilidade
- Open to candidates of all genders, and applicants with disabilities are welcome.
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About the company
Everience is a global consulting organization focused on AI-enabled digital services. The company places a strong emphasis on people, aiming to help teams grow their capabilities as artificial intelligence reshapes work. With operations across Europe, Africa, Asia, and America, Everience provides a challenging environment for developing new skills and improving long-term career prospects.
Through its Symbiotic Academy, the organization offers a learning space where employees can train, apply knowledge in practice, and share insights. The company’s vision is built around collaboration between humans and AI, with augmented employees seen as a key part of the future workplace.
Role overview
This freelance position is based on-site at a client location in Munich. The technician will provide first- and second-line IT support, helping keep systems, tools, and infrastructure running smoothly while supporting users and resolving technical issues efficiently.
Key responsibilities
- Deliver freelance IT support directly at the client’s Munich office.
- Handle both Level 1 and Level 2 support tasks.
- Keep IT systems, tools, and infrastructure operating reliably.
- Diagnose and fix hardware and software problems in a timely way.
- Respond to user questions and technical requests with a service-oriented approach.
- Contribute to high user satisfaction through consistent support quality.
- Work with colleagues and other stakeholders to improve IT performance.
Requirements
- Practical experience in both Level 1 and Level 2 IT support.
- Strong analytical and troubleshooting ability with a proactive mindset.
- Good communication skills for working with users and technical teams.
- Fluency in German and English, spoken and written.
- Working knowledge of Microsoft Entra ID, including Azure Active Directory administration.
- Hands-on experience with ServiceNow for ticket handling and incident management.
- Ability to adapt to and learn company-specific deployment and support tools.
Additional information
Applications are welcome from all genders and from candidates with disabilities.