Freelance Onsite Support Technician – 1st / 2nd Level Support (m/w/d)

About the company

Everience is a global consulting organization focused on AI-enabled digital services. The company places a strong emphasis on people, aiming to help teams grow their capabilities as artificial intelligence reshapes work. With operations across Europe, Africa, Asia, and America, Everience provides a challenging environment for developing new skills and improving long-term career prospects.

Through its Symbiotic Academy, the organization offers a learning space where employees can train, apply knowledge in practice, and share insights. The company’s vision is built around collaboration between humans and AI, with augmented employees seen as a key part of the future workplace.

Role overview

This freelance position is based on-site at a client location in Munich. The technician will provide first- and second-line IT support, helping keep systems, tools, and infrastructure running smoothly while supporting users and resolving technical issues efficiently.

Key responsibilities

• Deliver freelance IT support directly at the client’s Munich office.
• Handle both Level 1 and Level 2 support tasks.
• Keep IT systems, tools, and infrastructure operating reliably.
• Diagnose and fix hardware and software problems in a timely way.
• Respond to user questions and technical requests with a service-oriented approach.
• Contribute to high user satisfaction through consistent support quality.
• Work with colleagues and other stakeholders to improve IT performance.

Requirements

• Practical experience in both Level 1 and Level 2 IT support.
• Strong analytical and troubleshooting ability with a proactive mindset.
• Good communication skills for working with users and technical teams.
• Fluency in German and English, spoken and written.
• Working knowledge of Microsoft Entra ID, including Azure Active Directory administration.
• Hands-on experience with ServiceNow for ticket handling and incident management.
• Ability to adapt to and learn company-specific deployment and support tools.

Additional information

Applications are welcome from all genders and from candidates with disabilities.