Field Collection Executive

About the Role

Fintech Cloud Private Limited is seeking a dedicated Field Collection Executive to join their Collections department within the NBFC/Financial Services sector. This full-time position involves managing customer collections, recovering overdue payments, and fostering positive customer relations while adhering strictly to company policies and regulatory standards.

Key Responsibilities

• Conduct visits to customer residences or workplaces to collect overdue EMI and loan installments.
• Engage with customers holding delinquent accounts to negotiate repayment arrangements.
• Meet monthly collection and recovery objectives set by management.
• Keep precise records of collections, customer visits, and payment commitments.
• Update collection progress and customer interactions through the company's mobile app or CRM system.
• Inform customers on available payment options and address straightforward queries.
• Report complex or high-risk cases promptly to supervisory personnel.
• Ensure collection processes are executed ethically and comply with company and regulatory guidelines.
• Collaborate with internal teams for dispute resolution and account reconciliation.
• Submit daily reports detailing collection activities and outcomes to the reporting manager.

Qualifications and Experience

• Minimum educational qualification is 10+2 or graduation in any discipline.
• Fresh candidates are encouraged to apply; experience ranging from 0 to 3 years in field collection, banking, NBFC, microfinance, or recovery is advantageous.
• Possession of a valid two-wheeler driving license and owning a vehicle is preferred.
• Basic proficiency with smartphones and mobile applications is required.

Skills and Preferences

• Effective communication and strong interpersonal skills.
• Ability to negotiate and persuade effectively.
• Proficient in managing customers and resolving conflicts.
• Capable of working autonomously and achieving collection targets.
• Basic knowledge of Microsoft Office and mobile-based software applications.
• Willingness to travel extensively within the designated area.

Preferred Background

• Experience in loan collections, credit card collections, microfinance, personal loans, vehicle loans, or business loans is a plus.
• Understanding of collection procedures and familiarity with local market geography.

Compensation and Benefits

• Competitive salary aligned with company policies.
• Performance-based incentives.
• Travel allowances or reimbursements as per company norms.
• Opportunities for career advancement within the organization.