Crew Member - Five Guys Dubai

About the Company

Shamal Holding is a diversified investment firm based in Dubai that focuses on building distinctive assets, experiences, and investments. Its portfolio is shaped to reflect the city’s ambition, energy, and forward-looking spirit, with an emphasis on generating long-term value through thoughtful ownership and development.

This opportunity is part of the Five Guys brand under Shamal Holding. The Dubai branch is expanding and looking for Crew Members to join the restaurant team.

Role Overview

As a Crew Member, you will help create a consistently strong guest experience while being trained across multiple restaurant stations. These may include Grill, Fries, Hospitality, Expo, Cashier, Preparation, Buns, and Dressings.

Key Duties

• Provide excellent service at all times while working in a clean and safe environment, resolving basic guest concerns directly and escalating more complex issues to a manager.
• Follow Five Guys standards and stay current with the company’s internal learning modules and brand requirements.
• Support the restaurant’s performance goals by contributing actively toward targets and daily objectives.
• Keep kitchen and operational areas clean, orderly, and customer-ready, including replenishing stations and maintaining restrooms, terrace spaces, and other assigned areas.
• Observe all rules related to uniforms, grooming, punctuality, food safety, hygiene, and sanitation.
• Handle the cash register correctly and help protect company property and assets.
• Work collaboratively with other team members to assist wherever support is needed.
• Take on any other reasonable assignment given by management.

Requirements

• A high school diploma or an equivalent qualification is preferred.
• At least 1 year of experience in a service crew position or a similar customer-facing role is required.
• Strong customer service skills are essential.

Additional Information

Applicants should note that, because of the large number of submissions expected, only candidates selected for the next stage will be contacted.