Business Analyst - ITIL
MCS Group | Your Specialist Recruitment Consultancy
Dublin, County Dublin, Ireland (Hybrid) · Contrato
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- Vagas
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- Publicado
- há 4 horas
- Modo de trabalho
- Híbrido
- Elegibilidade
- Experienced IT Business Analysts with strong ITIL knowledge who are open to a Dublin-based day-rate contract and hybrid working.
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Onde você trabalhará
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Role overview
A leading professional services organisation in Dublin is seeking an experienced Business Analyst with ITIL expertise to join its IT function on a day-rate contract. The position sits in IT Operations and is centred on analysing how services are currently delivered, capturing requirements, and supporting improvements to technology-enabled processes across the business.
This is a hybrid opportunity for an initial 12-month term.
What you'll be doing
- Collecting, clarifying, and recording both business and technical requirements
- Assessing existing ITIL processes and spotting opportunities to make them more effective
- Facilitating workshops with key stakeholders
- Documenting the current and proposed future process flows
- Assisting with service management and technology change programmes
- Partnering closely with teams in IT Operations, Infrastructure, and Security
Requirements
- Proven experience as a Business Analyst in an IT environment
- Sound knowledge of ITIL and IT Service Management principles
- Hands-on experience with process mapping and process improvement
- Strong ability to work with stakeholders at different levels
- Capability to turn business needs into precise requirements
- Experience in professional services or the legal sector would be an advantage
Additional information
This is a day-rate contract role based in Dublin. The initial engagement is for 12 months and the working model is hybrid.