Assistant Manager

About Pullman Adelaide

Pullman Adelaide, a proud part of Accor Hotels, embodies excellence in hospitality within the vibrant Adelaide market. The hotel features 308 rooms with scenic views of Hindmarsh Square and has established a premier reputation.

Role Overview and Responsibilities

• Lead the guest experience during check-in and check-out processes to ensure seamless service delivery.
• Actively gather guest feedback and swiftly address any concerns to achieve high satisfaction levels.
• Support and mentor team members to enhance their performance and service standards.
• Maintain and enforce consistent hotel safety and security protocols.
• Promote and manage Loyalty member experiences, including onboarding new members.
• Provide cross-departmental assistance and support as needed.

Candidate Qualifications and Skills

• Demonstrates a strong focus on exceptional customer service delivery.
• Expertise in diplomatic and professional conflict resolution.
• Proactive mindset with the ability to anticipate and mitigate potential challenges.
• Shows effective leadership, sound judgment, and decisive decision-making.
• Capable of leading, motivating, and developing a cohesive team.
• Comfortable managing diverse team dynamics and fostering positive relationships.
• Excellent communication skills, both verbal and written, with clear interaction across all levels including team members, guests, and management.
• Strong interpersonal skills for maintaining positive stakeholder relationships.
• Consistently ensures high standards of operational quality.
• Organized with the capability to juggle multiple priorities efficiently.
• Adaptable and open to implementing new ideas, feedback, and workplace changes.

Additional Requirements

• Previous experience in Hotel Front Office roles such as Assistant Manager, Duty Manager, or Team Leader.
• Proficiency with Opera Cloud or equivalent PMS, Microsoft Word, and Outlook.
• Current valid First Aid Certificate with CPR.
• Possession of RP Badge and a valid Responsible Service of Alcohol certificate in South Australia.
• Availability to work flexible shifts including early mornings, late evenings, weekends, and public holidays as per operational needs.
• Full-time work rights in Australia are mandatory.
• Must hold or be willing to obtain an Australian National Police clearance and a Working with Vulnerable People check at offer time.

Additional Information

• Employee benefit card (ALL Heartist) offering discounted accommodation and food & beverage rates worldwide within Accor properties.
• Access to continuous learning programs via the “Learn your Way” Academy including self-paced, virtual and face-to-face training.
• Opportunities for career advancement both within the property and globally.
• Engagement in Corporate Social Responsibility initiatives.
• Duty meals provided.
• Laundered uniforms provided.

Diversity & Inclusion Commitment

Pullman Adelaide values diversity and inclusion, aiming to attract and nurture talent from varied backgrounds to create an inclusive workplace.

Why Join Accor?

Accor is a global hospitality leader committed to embracing individuality and providing growth opportunities to employees. The company encourages employees to pursue meaningful careers full of learning, challenge, and purpose.