Supported Independent Living (SIL) Casework Support Officer - Fixed Term Contract

Position Overview

The Casework Support Officer role centers on handling documentation activities aligned with the State's regulatory requirements, including standards set by the Office of Children’s Guardian and the National Standards for Disability Services. The officer ensures that records are maintained in accordance with Allambi’s Needs Based Restorative Framework and individual permanency objectives of children, young people, and participants.

Role Summary

This position demands attention to detail, strong time management capabilities, autonomy, and comprehensive understanding of relevant State regulations. The Casework Support Officer accurately documents information from care team meetings, case conferences, and service planning sessions, transforming discussions into individual Case Plan goals. They maintain consistent communication through documentation among relevant parties and work closely with both internal and external stakeholders.

Key Responsibilities

• Gather and organize essential information to formulate assessment plans alongside Therapeutic Specialists.
• Coordinate and document comprehensive permanency Case Plans based on detailed intake and assessments.
• Prepare and maintain records for Care Team meetings and ensure timely client and casework documentation.
• Support reflective practice to enhance service quality and team development.
• Ensure compliance with State regulatory standards and facilitate collaboration with Departments of Communities and Justice or Health and Human Services.
• Manage accreditation evidence and maintain client files to meet audit requirements.
• Assist with setting up client and placement files and support new residential housing setup processes.
• Attend relevant meetings including case conferences and individual service planning sessions.

Personal Attributes

• Adherence to Allambi’s values and policies with commitment in a demanding work environment.
• Strong prioritization skills to manage multiple tasks effectively within deadlines.
• Maintain high-quality standards with attention to detail and the ability to report quality concerns promptly.
• Inclusive engagement with all participants respecting diversity and cultural safety.
• Collaborative team player with flexibility, creativity, and openness to feedback.
• Stress management and self-care in high-pressure conditions.

Professional Competencies

• Experience supporting children and young people with complex emotional and behavioral needs in residential care settings.
• Knowledge of trauma-informed care, attachment theories, and disability considerations.
• Familiarity with relevant legal frameworks, including mandatory reporting and child protection laws.
• Ability to work collaboratively with stakeholders and manage family relationships effectively.
• Competency in risk management, maintaining confidentiality, and compliance with workplace health and safety protocols.
• Proficient communication and documentation skills, including report writing and computer literacy.
• Experience managing client records digitally and physically with strong organizational skills.

Minimum Qualifications and Requirements

• Diploma in Community Services or a related discipline.
• Proficient data entry and Microsoft Office application usage.
• Effective written, technological, oral, and interpersonal communication capabilities.
• Ability to work autonomously and collaboratively within set deadlines.

Employment Details and Benefits

• Full-time fixed term contract, up to 12 months.
• Salary packaging options available.
• Four weeks annual leave entitlement.
• 12 roster days off annually (approximately one per month).
• Standard Monday to Friday working week.

Additional Information

Applicants must submit a cover letter addressing essential criteria alongside a comprehensive resume with two professional references. The closing date for applications is 11:59 pm Sunday, 12th July.

Allambi Care is an Equal Employment Opportunity employer encouraging applications from Aboriginal and Torres Strait Islander peoples, culturally diverse backgrounds, and people with disabilities.