ServiceNow Solution Architect

About DysrupIT

DysrupIT is a prominent global cloud services organization dedicated to assisting clients worldwide in their cloud adoption and transformation to as-a-Service business frameworks. The company emphasizes creating a positive impact within the communities it serves.

With a culture that values integrity and excellence, DysrupIT continuously seeks talented individuals eager to inspire change. The company fosters a respectful and valued workforce, prioritizing employee development through targeted training to promote career growth.

Role Overview

We are looking for a seasoned ServiceNow Solution Architect to be a part of our delivery pod. This pivotal leadership position involves setting the technical direction for projects, ensuring adherence to ServiceNow best practices in all configurations and enhancements, and leading a skilled development team through intricate, tailored enterprise settings.

Key Responsibilities

• Establish solution architecture, technical standards, and governance frameworks for the ServiceNow platform.
• Acquire in-depth understanding of current platform customizations, integrations, and architectural choices during the onboarding phase.
• Engage directly with business stakeholders to recommend enhancements and convert business needs into scalable technical solutions.
• Guarantee that all team-created configurations, scripts, and integrations comply with ServiceNow best practices and the established architecture.
• Provide technical leadership and oversight to Lead and Senior Application Developers.
• Develop and maintain detailed technical content within Agile user stories to steer development activities.
• Collaborate with internal platform owners and architects to ensure integration compatibility with existing systems.
• Promote the use of AI-driven development tools including Now Assist and Predictive Intelligence.
• Assist in defining team working agreements, change control procedures, and technical handoff standards.
• Lead technical aspects in sprint meetings and contribute to performance tracking frameworks like story points and throughput.

Candidate Profile

• At least 12 years of experience in enterprise IT with a minimum of 7 years as a ServiceNow architect or senior technical lead.
• Demonstrated expertise in designing complex ServiceNow solutions across ITSM modules: Incident, Problem, Change, and Asset Management.
• Strong knowledge of ServiceNow platform governance, standard configuration practices, and technical documentation.
• Experience in integrating ServiceNow with external platforms using custom REST APIs.
• Proficient in Agile and Scrum methodologies.
• Excellent communication and stakeholder management skills, capable of engaging enterprise clients confidently.
• Familiar with ServiceNow AI tools such as Now Assist and Predictive Intelligence.

Preferred Qualifications

• Experience within heavily regulated sectors such as healthcare or medical devices.
• Familiarity with the Customer Service Management (CSM) module for potential future projects.
• Experience working in hybrid Agile projects combining Jira and ServiceNow.
• Micro-certifications or badges related to ServiceNow AI and Now Assist features.

Certifications

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) for ITSM
• Certified Implementation Specialist (CIS) – CSM is advantageous
• Certified Technical Architect (CTA) – advantageous