Security Expeditor

Company Overview

Established in 2007, Reload Logistics is a prominent logistics provider focused on simplifying and enhancing Africa's intricate supply chains. With headquarters in Dubai and operational hubs across the Middle East and Southern Africa, the company operates in over 13 countries. It manages over 800,000 sqm of warehousing and maintains a fleet exceeding 1,000 trucks and 200 rail wagons, cementing its position as a dependable partner in freight forwarding, cross-border transport, warehousing, project cargo, and customs clearance.

Role Summary

The role of Security Expeditor is integral in guaranteeing the secure transportation of valuable goods. It involves overseeing truck breakdown incidents involving high-value cargo, facilitating escalation procedures, and ensuring timely communication and resolution between internal teams and clients while maintaining accountability with transports.

Core Responsibilities

• Supervise and monitor breakdown incidents on a daily basis.
• Implement escalation procedures following established SOP timelines (from Day 0 through Day 10+), ensuring prompt actions.
• Gather and validate GPS data, photographic evidence, and incident specifics to support internal and client reporting.
• Compose and dispatch structured communications to clients at designated escalation milestones (Days 4, 6, 8, and beyond Day 10).
• Collaborate with expeditors, transporters, and warehouse personnel to expedite issue resolution.
• Manage the coordination of transshipments, ensure accurate documentation, and notify clients accordingly.
• Maintain transporters' performance logs and advocate for blacklisting repeat offenders when necessary.
• Coordinate with finance to control payment releases or withholdings based on escalation outcomes.
• Perform root cause analyses on frequent breakdowns and present results to management.
• Log, review, and incorporate preventive measures for all incidents.
• Confirm the accuracy of security charge entries in systems and verify charges with security service providers.
• Reconcile invoices from security suppliers and assist finance teams with billing and documentation.
• Produce and distribute transporter performance reports weekly and monthly to management, highlighting improvement opportunities.
• Respond to inquiries from transporters and escort companies regarding security issues.

Skills and Competencies

• Effective problem-solving and making sound decisions under pressure.
• Proficient written and verbal communication skills suitable for both clients and internal stakeholders.
• Strong attention to detail with the ability to analyze GPS data and transporter performance metrics.
• Capacity to detect trends, patterns, and identify performance gaps.
• Skilled in negotiation and conflict resolution when managing underperforming transporters.
• Ability to enforce accountability while preserving professional relationships.
• Highly organized with the capability to manage several escalations at once.

Performance Metrics

• Percentage of escalations resolved within established SOP timeframes.
• Timely and accurate communication of incidents.
• Reduction of recurring transporter breakdown truck incidents.
• Compliance with finance-related payment adjustments, including payment holds and recoveries.
• Verification and reconciliation of escort invoices within two working days to facilitate prompt payment processing.

Qualifications and Experience

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, or a related discipline is preferred.
• Minimum of two years’ experience in transportation or logistics coordination roles.
• Previous experience in escalation management or client-facing operational roles is advantageous.