Process Executive - Chennai

Job Overview

We are looking for a Process Executive based in Chennai to handle communication with US-based record keeping offices of providers and other businesses for facilitating record retrieval and case management.

Key Responsibilities

• Contact US record keeping offices and related businesses to facilitate retrieval of necessary records.
• Investigate and verify the accuracy and completeness of information received from targeted offices.
• Document case progress accurately and professionally with comprehensive notes.
• Collaborate with various stakeholders involved to exchange and obtain case-related information.
• Continuously identify and suggest improvements to optimize process efficiency and effectiveness.

Candidate Requirements

• Demonstrate a strong sense of discipline, work ethic, and attention to detail.
• Excellent verbal and written communication skills.
• Willingness and ability to operate during US shifts.
• Previous experience in US healthcare voice processes is advantageous but not mandatory.
• Commitment to remain in the role for a minimum duration of 18 months.