Learning Services Coordinator

About Cogstate

Cogstate is a leader in advancing brain health science by creating fast, straightforward, and precise digital cognitive assessment tools used in global clinical trials, healthcare environments, and daily life. Our assessments are trusted internationally by researchers, clinicians, and pharmaceutical companies, contributing to breakthroughs in neuroscience and enhancing patient outcomes for neurological conditions. With decades of cognitive science and extensive validation, our tools are used in over 150 countries and more than 2,000 clinical trials.

Our diverse team includes experts in psychology, data science, operations, and technology collaborating to solve complex brain health assessment challenges with a patient-focused approach. From supporting large Alzheimer’s clinical trials to integrating cognitive testing in routine care, we aim to shape the future of brain health.

Role Overview

We are hiring a Coordinator for Learning Services to support our Learning Services team by managing LMS operational, administrative, and delivery duties with accuracy and efficiency. Tasks include routine LMS configurations, managing learning content, supporting communications via the Learning Inbox, uploading lab content, generating standardized reports, and maintaining documentation to ensure timely delivery of training programs.

The Coordinator follows defined SOPs, templates, and build standards for executing high-volume repetitive tasks with close attention to detail. The role works closely with leadership to maintain operational consistency and escalates complex issues beyond established guidelines.

Key Responsibilities

• Perform routine LMS builds, updates, and configurations adhering to documented processes and build standards.
• Upload, organize, maintain, and retire learning materials within the LMS ensuring compliance with standards.
• Administer learner enrollments, course assignments, access requests, and lifecycle updates.
• Maintain accurate LMS catalogs, metadata, version control, and system cleanliness for assigned activities.
• Run and analyze standard LMS reports covering participation, completion, and compliance metrics.
• Conduct quality assurance checks on LMS setups before final publishing or handoffs.
• Support LMS uploads and related administrative tasks.
• Identify and escalate system problems, process gaps, or risks to senior team members.
• Manage the Learning Inbox as initial contact for inquiries and LMS support requests.
• Troubleshoot common user issues like access, navigation, enrollment, completion, and account difficulties.
• Communicate professionally and timely about support request status and next steps.
• Maintain accurate records of issues and escalate complex technical matters as needed.
• Follow established procedures to assist learners and internal stakeholders effectively.
• Track assigned LMS tasks using designated tracking and documentation tools.
• Keep detailed records of documentation, status updates, and project artifacts related to assigned duties.
• Help schedule LMS meetings and manage needed supporting materials.
• Proactively flag potential delays, missing information, or obstacles to higher management.
• Verify compliance with quality standards for LMS activities prior to delivery or handoff.
• Support Learning Services delivery ensuring overall project ownership remains appropriately assigned.

Qualifications and Experience

• Bachelor’s degree or equivalent professional experience in administration, operations, training coordination, education, healthcare, or related fields.
• Familiarity with learning technologies, LMS platforms, or relevant coursework in training, education, or business administration.
• Experience working within structured procedures, SOPs, or administrative workflows.
• Ability to manage multiple concurrent tasks efficiently in a fast-paced environment.
• Competency using business systems, databases, or software applications to perform daily duties.
• Demonstrated ability to quickly learn new technology systems and processes.
• Previous experience supporting or using a Learning Management System.
• Experience in executing content administration, reporting, user management, or system support tasks for learning or customer enablement.
• History of working in regulated, compliance-oriented, or quality-driven environments.
• Proficient with Microsoft 365 apps like Outlook, Excel, Teams, and SharePoint.
• Comfortable managing work with spreadsheets, reporting tools, and other business systems.
• Skilled at following detailed SOPs, checklists, templates, and processes.
• Strong multitasking ability with careful attention to detail and accuracy.

Skills and Expertise

• Exceptional attention to detail and precision in high-volume operational tasks.
• Excellent organizational skills and ability to manage time effectively.
• Capability to balance competing priorities within defined processes.
• Strong written and verbal communication skills.
• Ability to work independently within established guidelines.
• Collaborative mindset focused on serving learners and internal stakeholders.
• Responsible and dependable in task completion and follow-through.
• Commitment to learning continuously and adhering to processes.

Benefits and Culture

• Remote-first work model allowing employees to work from anywhere within the US, Australia, or UK where Cogstate is registered.
• Generous paid time off including 20 vacation days, 10 personal days, and 10 paid public holidays annually.
• 401(k) retirement plan with employer matching up to 3% of annual salary.
• Competitive base salary ranging from $55,000 to $65,000 USD plus additional earnings opportunities.
• Comprehensive health, dental, and vision insurance with notable employer contributions and free vision coverage for full-time employees.
• Employer-paid short- and long-term disability insurance.
• Pre-tax options for healthcare and dependent care flexible spending accounts.
• Robust learning and development programs including mentorship and support for certifications and knowledge enhancement.

Company Culture

We embrace authenticity, courage, and teamwork, passionate about working together to achieve goals with a positive attitude and agility. We view challenges as opportunities and move swiftly to succeed.

Equal Opportunity and Accommodation

Applicants with disabilities may request reasonable accommodations as per the Americans with Disabilities Act and relevant state/local regulations. Need assistance applying? Please contact the People and Culture department.

Data Privacy

Cogstate is committed to safeguarding applicant personal data, collecting and processing information for recruitment according to applicable privacy laws including but not limited to the Australian Privacy Principles, UK GDPR, CCPA, and others. Detailed privacy policy is available upon request.