ਕੰਮ ਦਾ ਵੇਰਵਾ

About Cogstate

Cogstate is a leading organization pioneering advancements in brain health assessment. Our innovative digital cognitive testing tools are trusted globally by researchers, healthcare practitioners, and pharmaceutical companies, supporting over 2,000 clinical trials across more than 150 countries. Our interdisciplinary team combines expertise in psychology, data science, operations, and technology to continuously develop patient-focused solutions that enhance neuroscience research and clinical outcomes.

Role Overview

The Coordinator, Learning Services is responsible for supporting the Learning Services team through execution of clearly defined learning management system (LMS) operational and administrative tasks. This includes managing LMS builds, updates, content administration, reporting, support inquiries, and maintaining high standards of accuracy and consistency in all activities. The role emphasizes working within prescribed standard operating procedures (SOPs) and templates, escalating complex issues appropriately, and supporting learning delivery programs efficiently.

Key Responsibilities

Perform routine configurations, builds, and updates in the LMS adhering to set SOPs and templates.
Manage the lifecycle of learning content by uploading, organizing, maintaining accuracy, and retiring materials as required.
Administer learner enrollments, course assignments, access requests, and track course progress and status.
Maintain catalog metadata, version control, and overall system hygiene to ensure data integrity within LMS activities.
Generate standardized reports monitoring participation, completion rates, and compliance metrics.
Conduct LMS quality assurance checks prior to publishing or handoff to ensure accuracy and compliance with standards.
Administer LMS uploads and other associated support functions promptly and effectively.
Identify and escalate system-related issues, procedural gaps, or risks to higher management.
Serve as the first point of contact for LMS related inquiries via the Learning Inbox, providing troubleshooting and support for common issues.
Maintain professional communication regarding support requests including status updates and subsequent steps.
Document and track issues thoroughly, escalating technical problems beyond defined scope.
Support learners and stakeholders by following validated support and escalation protocols.
Utilize tracking tools to manage LMS-related requests, tasks, and deliverables comprehensively.
Maintain accurate documentation and project records associated with assigned tasks.
Assist in scheduling LMS-related meetings and managing related documentation as necessary.
Proactively communicate about potential delays, missing information, or blockers to supervisors.
Validate LMS tasks meet required quality and completeness before handoff.
Contribute to Learning Services delivery, ensuring overall project leadership responsibilities remain with designated stakeholders.

Required Qualifications and Experience

Bachelor’s degree or equivalent professional experience in administration, operations, training coordination, education, healthcare, or related disciplines.
Academic or practical knowledge in learning technology, LMS, business administration, or training.
Familiarity with operating within structured workflows, SOPs, or administrative frameworks.
Proven ability to manage multiple simultaneous tasks or projects in a dynamic environment.
Experience using business software, databases, and technology platforms for daily activities.
Competency in rapidly learning new software systems and applications.
Preference for candidates with prior exposure to Learning Management Systems or similar platforms.
Experience supporting customer-facing or education-related programs through administrative, reporting or content management tasks.
Background in regulated or compliance-oriented work environments is advantageous.
Proficiency in Microsoft 365 tools, including Outlook, Excel, Teams, and SharePoint.
Strong organizational skills and meticulous attention to detail.

Skills and Competencies

Excellent attention to detail and precision in executing repetitive, volume-heavy tasks.
Efficient time management and multi-tasking ability within defined processes.
Clear and effective written and verbal communication skills.
Capacity to work independently while adhering to prescribed procedures.
Collaborative mindset focused on supporting learners and colleagues.
Reliability and accountability in task completion and follow-up processes.
Committed to ongoing learning and compliance with organizational protocols.

Benefits and Work Culture

Remote-first working environment allowing employees to work from any registered location within the US, Australia, or the UK.
Generous paid time off including 20 vacation days, 10 personal days, and 10 paid public holidays annually.
401(k) retirement plan with up to 3% company match.
Competitive salary range from $55,000 to $65,000 annually with opportunities for additional earnings tied to performance.
Comprehensive health, dental, and vision insurance with significant employer contributions; free vision insurance for full-time employees.
Fully employer-paid short-term and long-term disability and life insurance.
Pre-tax benefits including healthcare and dependent care flexible spending accounts.
Robust professional development offerings, including mentorship and financial assistance for certifications related to employees' interests.

Additional Information

Cogstate fosters an inclusive and courageous work culture where collaboration and innovation thrive. We encourage open communication, adaptability, and a commitment to excellence. The company is committed to providing reasonable accommodations for applicants with disabilities under applicable laws to ensure equal employment opportunities. Privacy practices adhere to multiple international data protection regulations, guaranteeing the security of applicant data.

Coordinator, Learning Services