IT Support Technician

About Superheat

Superheat FGH Services, Inc. is dedicated to advancing the heat treatment industry through the expertise and dedication of its workforce. We value talented, innovative, and passionate individuals who are eager to contribute to our clients' success and push industry boundaries.

Job Responsibilities

• Deliver troubleshooting assistance to employees at Superheat.
• Assess and install computer hardware, software, and operating systems.
• Apply security protocols for data, software, and hardware safeguards.
• Conduct data backup and recovery tasks effectively.
• Work alongside teams to test applications and provide training to staff.
• Create documentation to facilitate troubleshooting processes.
• Set up and maintain local area networks and internet connectivity.
• Analyze and enhance computer and network system performance.
• Develop procedures and policies tailored to Superheat FGH's requirements.
• Keep materials and troubleshooting documentation updated for personnel use.
• Produce training materials for staff education.
• Offer improvement suggestions to senior management.
• Adapt to varying work shifts and participate in an on-call rotation.
• Serve as an intermediary between departments to aid in issue resolution.

Qualifications and Skills

• Proficient in Microsoft tools including Active Directory, Exchange, Teams, SharePoint, Office 365, and Azure.
• Strong ability to prioritize tasks and meet deadlines efficiently.
• Excellent verbal and interpersonal communication skills.
• Minimum one year experience in supporting computer networks.
• Post-secondary education in a related discipline.
• Network certifications or qualifications are advantageous.
• Experience working in Windows-based environments; certifications are a plus.
• Familiarity with cloud services and infrastructure is preferred.

Equal Employment Opportunity

Superheat is committed to fostering equal employment opportunity. Our hiring practices do not discriminate based on race, religion, gender, gender identity, disability, national origin, age, or any other legally protected characteristic. Accommodations can be provided upon request for candidates during the selection process and employment phases.

Confidentiality

All information provided by applicants will remain confidential and solely used within Superheat FGH for employment consideration purposes.