Human Resources Assistant

Job Overview

Our client is looking for a Human Resources Assistant to provide support in employee services and overall HR operations within a dynamic and fast-moving environment. This role acts as a primary contact for HR inquiries and delivers excellent customer service while assisting with employee lifecycle activities such as onboarding, offboarding, benefits management, employment verification, and supporting HR systems.

Key Responsibilities

• Respond professionally and accurately to employee and HR queries ensuring high-quality customer service
• Support employee lifecycle processes including onboarding, offboarding, and updating personnel records
• Manage and update HR data using HR systems and case management tools
• Handle employment verification and unemployment-related inquiries
• Assist with benefits administration and wellness program activities
• Coordinate background checks, drug testing, and I-9 employment eligibility verification
• Maintain HR documentation, forms, and records compliant with company policies
• Properly escalate complex employee concerns and stay involved until resolution
• Prepare reports, correspondence, and provide administrative support to the HR team
• Ensure adherence to company service standards, policies, and SLAs

Required Qualifications

• Between 0 to 4+ years of experience in administration, customer service, HR, or related fields with strong communication and customer care skills
• Ability to handle sensitive information with discretion and professionalism
• Proficient with Microsoft Office and HR-related systems
• Capable of working across multiple systems accurately

Preferred Experience

• Prior work in HR, employee services, or HR operations
• Familiarity with HRIS, case management, payroll, and benefits platforms
• Knowledge of onboarding/offboarding and HR compliance processes
• Experience supporting employee relations or shared HR services
• Understanding unemployment claims documentation and benefits programs

Work Environment

• Location: Charlotte, North Carolina
• Onsite work arrangement
• Initial contract duration: 6 to 12 months

Compensation and Benefits

• Estimated pay range: $16 to $17 per hour (subject to experience, skill, and local wage laws)
• Medical, dental, and vision insurance plans
• Employee-owned profit sharing (ESOP)
• 401(k) retirement plan offered

Additional Information

This position is W-2 only and open to third-party firms or Corp-to-Corp (C2C) arrangements. The employer encourages applications from candidates ready to start immediately. By applying, candidates consent to receive communications including calls, AI-generated calls, texts, and emails from KellyMitchell and their affiliates with standard carrier messaging charges applicable. Recipients can opt out of communications.