Help Desk Executive

Role overview

Avantika Pridewalls is hiring a Help Desk Executive for facility management support in Hyderabad. The position focuses on handling service requests, coordinating maintenance teams, and keeping customers informed until issues are resolved.

Key responsibilities

• Register incoming service requests and complaints accurately.
• Generate work orders and route them to the appropriate maintenance teams.
• Monitor complaint progress and make sure closures happen within SLA timelines.
• Liaise with housekeeping, electrical, HVAC, plumbing, and security teams as needed.
• Keep customers informed about the current status of their complaints.
• Maintain help desk logs and compile daily and monthly reports.
• Refer unresolved matters to the Facility Manager for further action.
• Support service quality and a positive customer experience.

Additional information

Experience with MyGate application operations is part of the role context.

Compensation

The role offers a monthly stipend/salary of INR 20,000 to INR 25,000.