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Help Desk Executive

Avantika Pridewalls

Hyderabad, Telangana, India · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: ಯಾವುದೇ
ಸಂಬಳ: INR 20,000 – INR 25,000 / month
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 5 ಗಂಟೆಗಳ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ

ಕೆಲಸದ ವಿವರ

Role overview

Avantika Pridewalls is hiring a Help Desk Executive for facility management support in Hyderabad. The position focuses on handling service requests, coordinating maintenance teams, and keeping customers informed until issues are resolved.

Key responsibilities

Register incoming service requests and complaints accurately.
Generate work orders and route them to the appropriate maintenance teams.
Monitor complaint progress and make sure closures happen within SLA timelines.
Liaise with housekeeping, electrical, HVAC, plumbing, and security teams as needed.
Keep customers informed about the current status of their complaints.
Maintain help desk logs and compile daily and monthly reports.
Refer unresolved matters to the Facility Manager for further action.
Support service quality and a positive customer experience.

Additional information

Experience with MyGate application operations is part of the role context.

Compensation

The role offers a monthly stipend/salary of INR 20,000 to INR 25,000.

ಕೌಶಲ್ಯಗಳು

ವರದಿ ಸಿದ್ಧತೆ ದಾಖಲೆ ನಿರ್ವಹಣೆ ಗ್ರಾಹಕ ಸಂವಹನ ತಂಡದ ಸಮನ್ವಯ Issue escalation Facility Management SLA tracking Complaint management Help Desk Operations Work Order Coordination