Front Desk Agent

About the Role

Join Whistler Blackcomb's Front Desk team for the Winter Seasonal 2026/2027 at Whistler, BC, Canada. This position is perfect for those passionate about hospitality and eager to deliver exceptional guest experiences in a vibrant mountain environment. You will be the first point of contact for guests, setting the tone for their stay and helping with all aspects of front desk operations.

Job Responsibilities

• Greet and engage guests warmly as the first face of the hotel.
• Manage check-ins and check-outs efficiently.
• Answer incoming telephone calls professionally.
• Address guest requests and concerns promptly to ensure satisfaction.
• Maintain a polished and professional demeanor at all times.
• Resolve any billing issues or discrepancies effectively.
• Perform additional tasks as assigned by management.

Requirements

• Fluent communication skills in English required.
• Friendly disposition with strong interpersonal skills.
• Basic to moderate proficiency with computer operations.
• Must be at least 18 years old.

Job Benefits

• Complimentary ski passes and employee discounts on lift tickets for family and friends.
• Free ski and snowboard lessons to enhance your experience.
• Discounts on lodging, food, gear, and mountain shuttle services.
• Access to employee referral programs and professional training through Epic Service.
• Retirement savings plan options after 12 months or 2000 hours of service.
• Employee Assistance Program to support wellness.

Additional benefits for full-time eligible seasonal roles include medical, dental, and vision insurance, free passes for dependents, and critical illness and accident coverage once eligibility criteria are met.

Additional Information

Housing is not provided for this role. Applicants may redact personal age and educational details during application submission. The company complies with all laws governing labor and hiring, including restrictions on minor employment. Vail Resorts is an equal opportunity employer independent of race, religion, gender identity, sexual orientation, disability, veteran status, or other protected status.

Locations within Vail Resorts

• Whistler Blackcomb (Canada)
• Rockies: Vail, Beaver Creek, Breckenridge, Park City, Keystone, Crested Butte, Grand Teton Lodge, Vail Headquarters
• West: Heavenly, Northstar, Kirkwood, Stevens Pass
• Northeast: Stowe, Okemo, Mount Snow, Hunter, Attitash, Wildcat, Mount Sunapee, Crotched
• Mid-Atlantic: Liberty, Roundtop, Whitetail, Jack Frost Big Boulder
• Midwest: Wilmot, Afton Alps, Mt Brighton, Alpine Valley, Boston Mills & Brandywine, Mad River Mountain, Hidden Valley, Snow Creek, Paoli Peaks
• Australia: Perisher, Falls Creek, Hotham