Customer Support Executive

Job Overview

We are seeking a diligent Customer Support Executive to manage and resolve customer inquiries effectively across multiple communication channels including phone, WhatsApp, and email. This role involves supporting queries related to orders, Pujas, Seva, consultations, and various services offered by the company.

Key Responsibilities

• Respond promptly to customer questions through phone calls, WhatsApp, email, and other support platforms.
• Provide assistance on queries concerning orders, religious ceremonies (Pujas), Seva services, consultations, and other offerings.
• Handle customer grievances in a professional manner, ensuring issues are resolved efficiently and on time.
• Collaborate with internal teams, vendors, and service providers to facilitate customer service and problem resolution.
• Perform follow-ups on unresolved customer matters to guarantee appropriate closure.
• Keep detailed and accurate records of all customer interactions and complaints for tracking and quality assurance.