Customer Relationship Manager

Job Overview

We are seeking a dedicated Customer Relationship Manager to join Ava Infotech Private Limited at our Powai office in Mumbai. This role focuses on promoting and selling Club Mahindra memberships by engaging potential and existing customers.

Key Responsibilities

• Engage with prospective and current customers to explain the benefits of Club Mahindra memberships.
• Contact new, dormant, and inactive leads to convert them into sales, collect initial payments, document sales, and update our systems appropriately.
• Meet and exceed monthly targets related to unit sales and revenue generation.
• Make daily sales calls, ensure call quotas are met, and persistently follow up on sales processes.
• Address any customer complaints or escalations quickly and effectively.
• Encourage existing customers to extend their memberships and generate referrals to drive additional sales.

Required Skills and Competencies

• Experience in both inside and field sales roles with a consistent track record of meeting or exceeding sales targets.
• Excellent communication skills to clearly present product and service details to potential clients to facilitate closing deals.
• A calm demeanor with the ability to professionally handle rejection and objections.
• Strong negotiation and problem-solving skills to effectively address customer concerns and complaints.
• Team-oriented approach with the ability to perform well in high-pressure environments.

Additional Information

The position is based in Powai, Mumbai with an offered salary of 600000 INR per annum.