Telesales Executive

Position Overview

Precious Finance is looking for a driven Loan Telecaller to join our team in Mumbai. This role involves reaching out to potential and existing customers to promote various loan products, assisting clients through the loan process, and meeting sales goals while upholding excellent customer service standards.

Key Duties

• Initiate outbound calls to potential customers to advertise loan offerings.
• Follow up on leads and customer inquiries to provide detailed information.
• Clarify loan product details, such as eligibility requirements, interest rates, and repayment terms.
• Evaluate customer needs and suggest appropriate loan solutions.
• Generate qualified leads and set appointments for the sales team when needed.
• Guide clients through application and documentation procedures.
• Keep precise and updated records of customer interactions within the CRM system.
• Meet or exceed daily, weekly, and monthly call and sales targets.
• Foster positive relationships with customers to encourage loyalty and repeat business.
• Stay informed about product updates, company policies, and relevant regulatory requirements.

Candidate Profile

• Minimum education: High school diploma or any bachelor’s degree.
• Prior experience in telecalling, telesales, customer service, or loan-related sales is advantageous but freshers with excellent communication are welcome.
• Strong verbal communication and interpersonal capabilities.
• Effective persuasion and negotiation skills.
• Basic computer literacy and data entry proficiency.
• Professional handling of objections.
• Motivation to achieve sales targets.
• Good organizational and time management skills.
• Ability to work independently and collaboratively within a team environment.
• Experience with personal, home, or business loans and familiarity with CRM tools is preferred.

Performance Indicators

• Volume of outbound calls completed.
• Lead conversion ratios.
• Number of loan applications initiated.
• Achievement of sales targets.
• Customer satisfaction and quality of follow-ups.

Compensation and Benefits

• Monthly salary ranging from INR 14,000 to 24,000.
• Incentives based on performance metrics.
• Paid training sessions to equip new hires.
• Opportunities for career advancement within the company.
• Paid leave and additional company benefits as per policy.