Customer Experience Associate

Role overview

Padlet is looking for a Customer Experience Associate in Singapore to deliver high-quality support and help improve the overall customer journey.

What you will do

• Resolve customer questions and issues through phone and email communication.
• Maintain a very high standard of support while handling customer conversations.
• Track, document, and coordinate product bugs and feature requests with engineering teams.
• Speak up for customers by spotting recurring issues and proposing improvements to processes, policies, and products.
• Review and correct mistakes in the public Support Center and internal knowledge resources.
• Work closely with colleagues across teams to find answers and assist teammates when needed.

What we are looking for

• Fluent English communication for customer support.
• Curiosity about people and business, along with the ability to energize and engage others.
• Background in customer-facing or client-facing work.
• Open to feedback and committed to improving skills and performance.
• Strong skills in organization, analysis, writing, and speaking.
• Exceptional attention to detail.
• Ability to adapt quickly and handle changing situations confidently.
• Good time management and prioritization habits.
• A strong motivation to help people and improve the community experience.

Additional information

This position is based in Singapore and is a full-time, onsite role.