Client Relationship Officer

About Ducorr

Ducorr is dedicated to providing outstanding customer experiences by emphasizing professionalism, innovation, and effective client relationships. We are currently seeking a dynamic Client Relationship Officer (CRO) to join our team as the primary contact for our customers in Sharjah, United Arab Emirates.

Key Responsibilities

• Act as the main contact point for customers, addressing inquiries through phone and email channels.
• Handle all incoming customer questions and requests promptly.
• Maintain detailed and precise lead data within the CRM system.
• Engage potential clients to assess needs and qualify sales opportunities.
• Arrange meetings between qualified prospects and the sales department.
• Develop new business possibilities by reaching out proactively to consultants and specification engineers.
• Carry out market research to pinpoint relevant consultants, engineers, and project prospects.
• Assist with organizing and managing consultant workshops and seminars.
• Address customer issues with professionalism and escalate as needed.
• Compile and deliver weekly activity reports while ensuring thorough documentation.

Candidate Requirements

• Possess a bachelor's degree or an equivalent qualification.
• Have between two to five years of experience in client relations, customer service, sales coordination, business development, or related fields.
• Demonstrate excellent communication skills, both verbal and written.
• Familiarity with CRM platforms.
• Exhibit strong organizational and multitasking skills.
• Confident in making proactive outreach and outbound calls.
• Good at conducting research and resolving problems.
• Proficient in Microsoft Word and Excel.
• Arabic language proficiency is preferred but not mandatory.

Desired Attributes

• Customer-centric and professional demeanor.
• Strong interpersonal skills with an ability to nurture relationships.
• Detail-oriented and highly organized.
• Self-driven and initiative-taking individual.
• Positive outlook with teamwork spirit.
• Dedicated to providing excellent customer service.

Compensation and Work Environment

• Competitive monthly salary ranging from AED 4000 to AED 5999.
• Supportive and professional working atmosphere.
• Opportunities for personal growth, learning, and career advancement.
• Cultivating a collaborative culture centered on excellence and customer satisfaction.

How to Apply

If you are passionate about forging strong client connections and wish to contribute to a dynamic organization, please consider applying to this opportunity.