Business Development Manager

About Grime & Grease Garage

Grime & Grease Garage, located in Electronic City, Bengaluru, is a rapidly expanding multi-brand automobile service and repair centre. Specializing in servicing premium, luxury, and everyday vehicles, the garage offers a wide range of services from routine maintenance to complete engine overhauls, suspension repairs, diagnostics, and classic car restorations with a commitment to dealership-quality service and transparency.

Position Overview

We are seeking an enthusiastic Business Development & Customer Relationship Executive to drive growth by expanding our customer base and nurturing solid long-term partnerships.

Key Responsibilities

• Generate new client leads via partnerships with corporate entities, apartment communities, and local business networks.
• Build and maintain relationships with fleet owners, used car dealers, insurance surveyors, and corporate organizations.
• Discover new business prospects and form strategic collaborations.
• Represent the garage at promotional events and customer engagement activities.
• Manage customer inquiries through various channels such as phone, WhatsApp, social media, and in-person visits.
• Follow up on quotations, turning inquiries into confirmed bookings.
• Maintain contact with existing customers regarding service reminders and maintenance schedules.
• Ensure customers receive professional and outstanding service experiences.
• Follow up on payments efficiently.
• Meet monthly targets for customer acquisition and revenue generation.
• Promote additional services and preventive maintenance packages to increase sales and repeat business.
• Support marketing campaigns and promotional offers.
• Coordinate with workshop operations to ensure timely vehicle servicing and delivery.
• Liaise with technicians and service advisors to provide customer updates.
• Keep accurate customer records using CRM or workshop management tools.

Candidate Requirements

• 2 to 5 years of experience in sales, business development, customer relationship management, or service advising.
• Strong communication skills in English, Kannada, and Hindi.
• Excellent interpersonal and negotiation abilities.
• A passion for automobiles combined with customer service dedication.
• Capability to build lasting customer relationships.
• Comfortable using MS Excel, WhatsApp Business, email, and CRM software.
• Possession of a valid two-wheeler driving license (four-wheeler license is advantageous).

Preferred Experience

• Background in automobile dealerships, multi-brand workshops, luxury vehicle service centres, fleet management firms, automotive insurance, or customer relationship management will be favored.

Employment Details and Benefits

• Competitive monthly salary in the range 25000 to 45000 INR, complemented by attractive performance-based incentives.
• Working 6 days a week.
• Opportunities for career advancement within a rapidly growing automotive service company.
• A supportive and collaborative workplace environment.
• Continuous learning and professional development prospects.

Performance Metrics

• Number of new customers acquired.
• Customer retention and repeat business rates.
• Revenue generated from sales.
• Establishment of corporate and fleet partnerships.
• Customer satisfaction ratings and positive Google reviews.
• Customer referrals.

Additional Information

Ideal candidates are those passionate about building relationships and automobiles, ready to contribute to the success and expansion of a respected Bengaluru-based automotive brand.