Application Support Engineer (Unix/Linux, Python)

Role Overview

This position involves providing second-level production support for enterprise applications deployed on Unix/Linux platforms, ensuring smooth operations and adhering to service level agreements.

Key Responsibilities

• Deliver L2 production support for applications running on Unix/Linux systems.
• Continuously monitor application health, analyze logs, and evaluate system performance to maintain uptime and meet SLA requirements.
• Identify, troubleshoot, and resolve issues related to applications, batch jobs, and system operations.
• Conduct log examinations, debugging sessions, and root cause analysis for recurring problems.
• Support Python-based scripts and applications by debugging and implementing minor improvements.
• Oversee batch job scheduling and management using tools such as AutoSys or cron, addressing any job failures.
• Collaborate effectively with L1 and L3 support teams, development personnel, and infrastructure staff to resolve incidents.
• Manage incidents, service requests, and problem tickets following ITIL guidelines.
• Participate in deployment, release, and environment validation processes.
• Keep all documentation, SOPs, and knowledge base materials updated and accurate.