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Role Overview

Ileads Auxiliary Services is hiring a full-time Team Leader for its sales operations in Bengaluru. The position is based at Silkboard, Maruthi Chambers Tower 2, 4th Floor. This role is suited to someone who can lead a sales team in a BPO environment, drive target achievement, and maintain day-to-day operational quality.

Team Leadership

Guide, supervise, and keep the sales team engaged so they can meet daily, weekly, and monthly goals.
Track team output and make sure productivity benchmarks are consistently met.
Run regular team huddles, briefings, and performance check-ins.
Assist team members in handling customer objections and converting opportunities into sales.

Sales Performance and Targets

Support revenue growth and help the team achieve assigned sales targets.
Review individual and team KPIs such as conversions, productivity, and revenue numbers.
Introduce sales process improvements and practical strategies to raise overall performance.
Make sure the team follows sales procedures and quality expectations.

Training and Team Development

Coach team members through on-the-job mentoring and ongoing support.
Identify skill gaps and coordinate with the training team for development support.
Help new hires understand the sales workflow, product knowledge, and customer handling approach.

Process, Compliance, and Reporting

Monitor calls and customer interactions to protect service quality.
Ensure adherence to company policies and operational guidelines.
Prepare accurate reporting and MIS updates related to team performance.

Additional Details

Employment type: Full-time.
Qualification required: 12th pass or higher.
Experience needed: At least 2 years as a Sales Team Leader in a BPO.
Age limit: Up to 40 years.
Gender preference: Male or both.
Interview mode: Face-to-face.
Working schedule: 6 working days with rotational weekly off.

Team Leader - Sales

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