Team Leader - Sales

Role Overview

Ileads Auxiliary Services is hiring a full-time Team Leader for its sales operations in Bengaluru. The position is based at Silkboard, Maruthi Chambers Tower 2, 4th Floor. This role is suited to someone who can lead a sales team in a BPO environment, drive target achievement, and maintain day-to-day operational quality.

Team Leadership

• Guide, supervise, and keep the sales team engaged so they can meet daily, weekly, and monthly goals.
• Track team output and make sure productivity benchmarks are consistently met.
• Run regular team huddles, briefings, and performance check-ins.
• Assist team members in handling customer objections and converting opportunities into sales.

Sales Performance and Targets

• Support revenue growth and help the team achieve assigned sales targets.
• Review individual and team KPIs such as conversions, productivity, and revenue numbers.
• Introduce sales process improvements and practical strategies to raise overall performance.
• Make sure the team follows sales procedures and quality expectations.

Training and Team Development

• Coach team members through on-the-job mentoring and ongoing support.
• Identify skill gaps and coordinate with the training team for development support.
• Help new hires understand the sales workflow, product knowledge, and customer handling approach.

Process, Compliance, and Reporting

• Monitor calls and customer interactions to protect service quality.
• Ensure adherence to company policies and operational guidelines.
• Prepare accurate reporting and MIS updates related to team performance.

Additional Details

• Employment type: Full-time.
• Qualification required: 12th pass or higher.
• Experience needed: At least 2 years as a Sales Team Leader in a BPO.
• Age limit: Up to 40 years.
• Gender preference: Male or both.
• Interview mode: Face-to-face.
• Working schedule: 6 working days with rotational weekly off.