Relocations Consultant

About Toll Group

Toll Group specializes in comprehensive logistics solutions, supporting clients globally with over 16,000 team members and 130 years of expertise. We serve more than 20,000 customers across 27 markets with a vast network spanning 150 countries. Our Government & Defence division delivers specialized logistics services including employee relocations, healthcare product distribution, and fleet management.

Role Overview

As a Relocations Consultant based in Welshpool, WA, your primary responsibility is to ensure the delivery of relocation services aligns with contractual requirements. This involves conducting on-site visits to client residences, performing inventory analysis, assessing loss or damage, and inspecting storage and supplier facilities.

Key Responsibilities

• Build and maintain robust relationships with service providers, promoting innovative approaches to meet contract obligations.
• Understand and apply contractual documents such as Statements of Requirements (SOR) and Minimum Standards for providers.
• Foster awareness of client culture to promptly address and resolve service issues.
• Encourage safe working environments through safety discussions and aim for customer satisfaction during moves.
• Collaborate closely with Case Managers and leadership regarding daily service matters.
• Support regional management with account administration including reporting, invoicing, and presentations.

Candidate Requirements

• Exceptional accuracy and attention to detail, with discretion in handling sensitive information and the ability to work independently.
• Ability to estimate spatial requirements and foundational knowledge or willingness to learn about packing, loading, and handling industry standards.
• Strong customer service skills demonstrating empathy, patience, and attentive listening.
• Familiarity with the transitions industry or eagerness to acquire such knowledge.
• Ability to build effective relationships and rapport across various organizational levels.
• Competent stakeholder engagement skills, capable of maintaining positive interactions and influencing outcomes.
• Availability for domestic travel and possession of a valid Open car license.

Diversity and Inclusion

Toll Group actively encourages applications from Aboriginal and Torres Strait Islander peoples and values diverse perspectives to maintain an inclusive and culturally safe workplace.

Additional Information

Applicants must have the legal right to work in Australia and will be subject to pre-employment checks including criminal history and medical assessments. Toll Group promotes a welcoming environment for individuals of all backgrounds, ages, genders, and abilities. If your experience does not perfectly match the requirements but you are eager to learn, applications are still encouraged.