Receptionist / Front Office Executive

About Queens Luxury PG

Queens Luxury PG for Women is seeking a vibrant and confident Telemarketing & Front Office Executive to enhance our customer experience and drive sales.

Key Duties and Responsibilities

• Handle both inbound and outbound sales communications effectively.
• Follow up on enquiries obtained through Google, WhatsApp, and social media platforms.
• Convert potential leads into confirmed admissions through persuasive and clear communication.
• Greet and assist walk-in customers by conducting property tours.
• Provide detailed information on room types, pricing, facilities, and current offers.
• Maintain a professional and organized front office environment.
• Keep systematic records of enquiries and admissions.
• Work collaboratively with operations team to manage room availability and customer onboarding processes.
• Reply promptly to WhatsApp and other customer queries.
• Strive to meet and exceed monthly admission and sales objectives.

Desired Qualifications and Experience

• Graduation preferred; applicants with intermediate education coupled with relevant experience will also be considered.
• Between 1 to 3 years of experience in telemarketing, customer service, sales, or front desk roles.
• Fluency in English, Telugu, and Hindi with excellent verbal communication skills.
• Proficient in computer usage including MS Office, WhatsApp Business, and Google Sheets.
• Possesses a friendly demeanor, prioritizes customer satisfaction, and displays a positive attitude.
• Skilled in negotiation and persuasive communication to drive sales.