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Where you'll work
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Job description
About Us
At ANZ, we are dedicated to fostering a world where individuals and communities prosper by enhancing the financial wellbeing and sustainability of millions of customers.
About The Role
The Personal Business Manager role involves delivering outstanding customer experiences by comprehending and addressing the financial requirements of clients. This includes offering customized solutions spanning business banking, home loans, insurance, and investment products. The position requires building trusted relationships, ensuring positive customer outcomes, and embodying the values of the organization.
Success is driven by strong lending capabilities, proactive portfolio management, and consistent delivery of compliant and sustainable financial outcomes supporting customer success and organizational growth.
Role Details
- Permanent full-time position at the Lower Hutt Branch
- Working onsite during standard business hours
Key Responsibilities
- Identify and satisfy the needs of existing and prospective customers through meaningful conversations
- Maintain comprehensive knowledge of bank processes, products, and services to effectively and confidently support business customers
- Deliver market-leading customer service responsibly
- Collaborate with branch colleagues and other business units to understand different business segments and appropriately refer customer inquiries
- Take ownership of ‘know your customer’ obligations from a risk management perspective
- Exemplify ANZ’s core values in interactions with customers and colleagues
What You Bring
- Capabilities in business and home lending
- Excellent skills in relationship building and networking
- A strong customer-centric approach
- Highly effective written and verbal communication skills
No candidate is expected to possess every skill perfectly; a growth mindset is integral to ANZ’s culture.
Why Join Us?
Joining ANZ means becoming part of a workplace community united by a shared purpose of enabling thriving communities. Employees benefit from abundant resources, career development opportunities, and a supportive work environment.
ANZ promotes diversity and inclusivity, featuring flexible work arrangements to help employees balance life and work. Access to wellbeing services and discounts on various products and services are also provided.
The organization values diverse backgrounds and perspectives and has implemented the Te Ao Māori Strategy, Tākiri-Ā-Rangi, aimed at enhancing representation of Māori and Pasifika peoples. Employees can participate in affinity networks to better support our diverse workforce's interests and needs.
Additional Information
ANZ welcomes applications from all individuals and encourages candidates to discuss any necessary recruitment or workplace adjustments related to disabilities or access requirements.
Application Details
This role is open until 19 August 2026 at 11:59 pm NZ time.