International Voice Process Executive

Job Overview

We are seeking a dedicated International Voice Process Executive to handle voice calls with US-based clients. This role involves effectively managing accounts receivable (AR) calling efforts, contributing to cross-departmental projects, and ensuring compliance with set performance targets. The executive will play a vital role in delivering excellent customer service throughout all interactions.

Key Responsibilities

• Handle incoming and outgoing international calls focused on US clients.
• Implement AR calling techniques aimed at effective receivable management.
• Participate and collaborate in projects involving multiple business functions.
• Achieve key performance indicators related to call quantity and quality standards.
• Maintain high levels of customer satisfaction through professional and effective communication.

Benefits

• Provident fund contributions
• Annual performance-based bonus