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- 5 तासपूर्वी
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Job description
About the Role
Travel Chapter, specialists in holiday home rentals, are recruiting a Homeowner Account Manager to support property owners in St Ives and nearby areas. This permanent position operates primarily from home and in the field, covering properties within about a 25-mile radius. While being based in St Ives is not mandatory, deep familiarity with the local market and community enhances success in this role.
Key Responsibilities
- Serve as the primary contact for homeowners, advising them to elevate property performance and guest satisfaction.
- Analyze pricing, occupancy rates, and marketing performance to pinpoint growth opportunities.
- Provide recommendations based on data insights to maximize commercial returns.
- Ensure all property listings feature compelling descriptions, quality photography, and are fully optimized.
- Communicate insights clearly to build confidence in strategic decisions.
- Utilize digital tools to track trends and key performance indicators.
- Support homeowner retention efforts and contribute to portfolio growth.
- Work collaboratively with operations, commercial, and marketing teams.
Candidate Profile
- Strong customer service skills with the ability to establish trusting relationships.
- Comprehensive knowledge of St Ives and adjacent communities.
- Analytical expertise to interpret and present complex data effectively.
- Commercial acumen related to pricing strategies, marketing, and revenue management.
- Comfort with digital systems and software; Salesforce experience is advantageous but not essential.
- Excellent verbal and written communication capabilities.
- Ability to organize, prioritize, and work independently.
- Adaptability and a positive attitude amid a dynamic, seasonal business environment.
Additional Details
- Employment is Monday to Friday from 9:00 am to 5:30 pm.
- Regular travel to nearby properties required; UK full driving license is mandatory.
- Opportunity for bonus earnings tied to performance targets.
Benefits
- Competitive base salary with performance-linked incentives.
- 25 days holiday plus bank holidays annually.
- Birthday or loved one’s special day off.
- £500 holiday allowance for personal travel.
- Paid day allocated for volunteering each year.
- Discounts for friends and family.
- Life insurance coverage.
- Participation in social clubs and community initiatives.
- Regularly held social events including Christmas celebrations.
About Travel Chapter
Travel Chapter has evolved from a small regional agency into a prominent player in holiday home management, grounded in family values and a people-centric culture. Recognized as a Sunday Times Best Place to Work 2024 and certified as a B Corp, the company is devoted to ethical business practices benefiting employees, communities, and the environment.
Diversity and Inclusion
Applications are welcomed from individuals of all backgrounds. Reasonable accommodations can be arranged throughout the recruitment process upon request.