Front Office Supervisor

About the Role and Company

Join the Qasr Al Sarab Desert Resort By Anantara, a prestigious luxury hotel brand inspired by Thai culture and renowned for genuine hospitality. Anantara Hotels & Resorts, established in 2001 in Thailand, has grown globally, offering memorable experiences in exotic and vibrant destinations. We pride ourselves on offering a career filled with opportunity and heartfelt guest service.

Key Responsibilities

• Anticipate and promptly address guest needs and inquiries with attentive, high-standard service reflecting Anantara's values.
• Maintain comprehensive knowledge of hotel offerings including room categories, pricing, amenities, dining venues, promotions, spa, health club, and other properties under the Anantara brand.
• Supervise and uphold service attitude and standards delivered by guest service team members.
• Take ownership of guest satisfaction issues ensuring timely resolution and follow-up.
• Propose innovative solutions and alternatives to enhance the guest experience at Anantara.
• Foster strong collaborative relationships with all hotel departments.
• Lead daily shift briefings and efficiently communicate relevant information to the team.
• Effectively coordinate front desk activities during shifts.
• Adhere to established programs and standards such as GHA Discovery, MessageBox, Anantara App, and guest preferences.
• Be available to work all shifts, including night shifts.
• Operate the hotel buggy carefully and safely at all times.

Qualifications and Attributes

• Demonstrated supervisory experience in an office or hospitality environment showing strong leadership and team management skills.
• Prior familiarity with Opera property management system is advantageous.
• Substantial background in the hotel or resort industry with sound knowledge of guest service standards and hotel operations.
• Excellent customer service capabilities, maintaining professionalism under pressure.
• Strong organizational and time management skills with the ability to prioritize workload effectively.
• Flawless professional appearance aligned with company standards.
• Flexibility to work weekends and adapt schedule per operational requirements.