- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 5시간전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About the Role and Company
Join the Qasr Al Sarab Desert Resort By Anantara, a prestigious luxury hotel brand inspired by Thai culture and renowned for genuine hospitality. Anantara Hotels & Resorts, established in 2001 in Thailand, has grown globally, offering memorable experiences in exotic and vibrant destinations. We pride ourselves on offering a career filled with opportunity and heartfelt guest service.
Key Responsibilities
- Anticipate and promptly address guest needs and inquiries with attentive, high-standard service reflecting Anantara's values.
- Maintain comprehensive knowledge of hotel offerings including room categories, pricing, amenities, dining venues, promotions, spa, health club, and other properties under the Anantara brand.
- Supervise and uphold service attitude and standards delivered by guest service team members.
- Take ownership of guest satisfaction issues ensuring timely resolution and follow-up.
- Propose innovative solutions and alternatives to enhance the guest experience at Anantara.
- Foster strong collaborative relationships with all hotel departments.
- Lead daily shift briefings and efficiently communicate relevant information to the team.
- Effectively coordinate front desk activities during shifts.
- Adhere to established programs and standards such as GHA Discovery, MessageBox, Anantara App, and guest preferences.
- Be available to work all shifts, including night shifts.
- Operate the hotel buggy carefully and safely at all times.
Qualifications and Attributes
- Demonstrated supervisory experience in an office or hospitality environment showing strong leadership and team management skills.
- Prior familiarity with Opera property management system is advantageous.
- Substantial background in the hotel or resort industry with sound knowledge of guest service standards and hotel operations.
- Excellent customer service capabilities, maintaining professionalism under pressure.
- Strong organizational and time management skills with the ability to prioritize workload effectively.
- Flawless professional appearance aligned with company standards.
- Flexibility to work weekends and adapt schedule per operational requirements.