Freshers - Retail Customer Experience Roles

Overview

This opportunity is for fresh graduates aiming to build a career in retail customer service. The role involves direct interaction with customers to ensure a smooth and satisfactory experience.

Key Responsibilities

• Serve as the main contact point for customers throughout their journey.
• Facilitate a positive experience across all customer touchpoints.
• Engage customers proactively to comprehend their needs and expectations.
• Manage queries, complaints, and escalations effectively.
• Resolve issues promptly while upholding high service standards.
• Collaborate with internal teams to address customer problems.
• Monitor and enhance customer satisfaction and retention.
• Identify customers at risk of churn and implement preventive measures.
• Gather and relay customer feedback to relevant departments.
• Suggest improvements to processes to elevate customer experience.
• Keep detailed records of all customer interactions.
• Track key performance indicators like CSAT, response times, and resolution durations.

Terms and Conditions

• Contract duration is six months.
• Salary is fixed at 3500 AED per month.
• Only immediate joiners will be considered.

Additional Information

This role is based in Abu Dhabi Emirate, UAE, and is suitable for freshers seeking a full-time position in customer service within the retail sector.