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About The Role

We are assembling a dedicated support team to serve our US-based client, an online furniture retailer, and are seeking a Customer Support Representative to provide exemplary customer service.

Candidate Requirements

Advanced proficiency in English at C1 level, both spoken and written
Native-level fluency in Ukrainian
At least one year of experience in customer support or care, with required experience in phone communication
Proven skill in communicating clearly and confidently with customers during live phone interactions
A client-focused approach
Ability to remain composed and professional under pressure
Strong attention to detail
Willingness to work evening shifts from 15:00 to 24:00 Ukrainian time

Primary Responsibilities

Interacting with customers via phone calls, chat, and email
Managing and resolving support tickets promptly
Handling communications with customers and vendors
Delivering high-quality service to ensure customer satisfaction
Working closely with the US Customer Care team

What We Offer

Full-time employment
Paid vacation and sick leave
Assistance with tax and accounting management
Optional benefits including health insurance, gym membership, English language courses, and reimbursement for certifications and training
A vibrant and creative IT team environment, transparent management, and no unnecessary bureaucracy

About WiserBrand

WiserBrand is a global digital solutions provider specializing in strategic consulting, software development, eCommerce, digital marketing, customer support, automation, and AI-enhanced solutions for clients worldwide. With a decade of experience and over 70 projects completed, we empower businesses to optimize costs, boost revenue, and foster growth through technology. We prioritize responsibility, open communication, teamwork, ongoing development, and a positive workplace where employees can thrive and make meaningful contributions.

Customer Support Representative for US Market (Evening Shift)